University of Alberta

Treatment Coordinator (Oral Medicine)

Department of Dentistry

Competition No.  -    S104539886
Posting Date  -    Aug 15, 2019
Closing Date  -    Aug 22, 2019
Position Type  -    Full Time - Operating Funded
Salary Range  -    $42,830 to $57,364 per year
Grade  -    06
Hours  -    35

This position has an end date of one year from the date of hire with the possibility of extension and offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

Reporting to the Clinic Supervisor (Orthodontics Graduate Program & Oral Medicine Graduate Program), the Treatment Coordinator provides administrative support to the patients, students/residents and instructors.  This position works in a busy environment, answering a high volume of phone calls and interacts daily with patients and students/residents.  Treatment Coordinators may be assigned to various program areas within the School of Dentistry Oral Health Clinic.  These include but are not limited to Dentistry & Dental Hygiene, General Practice Residency (GPR), Periodontology Graduate programs, as well as specific disciplines (Oral Surgery, Implant Dentistry, Pediatric Dentistry, etc.).  The general tasks and responsibilities are similar regardless of the specific program.


  • Responsible for all aspects (full cycle) of patient coordination such as referrals, transfers between programs, sequencing of appointments, answering of queries, documentation of patient communication, prioritization of booking schedule(s), running of reports, etc., until the patient(s) is dismissed
  • Consults with Program Leads and/or Directors with regards to desired student/resident clinical experiences and assignment of patients, as required
  • Responds to instructors and students/residents re: patient assignment and scheduling queries
  • Provides monthly assessments of students’/residents’ patient management skills to Program Director
  • Ensures all students/residents have varied patient case type assignments in order to meet the recommended range of educational experiences
  • Tracks each student’s/resident’s assigned, planned, in progress, and completed clinical experiences, as required
  • Receives chart sign offs from students/residents and checks that all chart entries are accurately entered and approved
  • Follows up on any chart deficiencies
  • Consults with Program Lead or Director about patient assignment
  • Provides substitution/backup for Scheduling Clerks and other Treatment Coordinators, as required
  • Assists Scheduling Clerks with patient check in and check out at peak times, as required
  • Coordinates other educational program initiatives, as required


  • Office Administration/Medical Secretary Certificate or relevant post-secondary training; Registered Dental Assistant preferred; minimum High School Diploma
  • Five years’ relevant experience in a dental/medical office environment
  • Experience working with Electronic Health Record systems is required
  • Knowledge of dental terminology is required
  • Excellent organizational skills
  • Excellent communication and interpersonal skills
  • Proficient with email and calendaring, Word, Excel, and scheduling software
  • Ability to work independently - highly motivated
  • Outstanding attention to detail and record keeping
  • Ability to prioritize activities and meet deadlines
  • Ability to consistently demonstrate exceptional customer service skills within a fast-paced clinical environment

How to Apply

Apply Online

Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.