University of Alberta

Patient Services Clerk - La Crete Satellite Clinic

Department of Dentistry

Competition No.  -    S104539523
Posting Date  -    Jul 26, 2019
Closing Date  -    Sep 30, 2019
Hourly Rate  -    $21.49 - $28.60
Grade  -    05
Hours  -    40

Please note that this position is located at the Dental Outreach Satellite Clinic in La Crete, Alberta.

This position has an end date of April 30, 2020 with the possibility extension. 

During the time when the clinic is closed, the hours are reduced based on the School's operational requirements from mid-July to mid-September.

The Patient Services Clerk is responsible for providing various clerical, administrative and reception services to patients, students, staff and instructors.  Please note that this position is physically located in La Crete, Alberta.


  • Acts as the first point of contact for the clinic - responds to telephone and in-person inquiries
  • Books and confirms all appointments; registers and admits patients to the clinic 
  • Prepares, gathers and files patient charts; prepares reports for the morning and afternoon registration of patients
  • Maintains a priority list of patients requiring appointments on short notice
  • Monitors patient flow and booking capacity
  • Ensures that financial contracts and arrangements are explained and confirmed with the patient, parent or billing party prior to the start of treatment
  • Completes insurance forms; ensures that all insurance and predetermination claims have been submitted and received
  • Collects fees from patients and processes cash, cheques, POS debit and credit card payments
  • Balances daily receivables and prepares daily deposit
  • Works in cooperation with the Finance and HR Team to manage outstanding accounts
  • Submits accounting reports to the Finance & HR Team Lead as required
  • Maintains database of referring specialists and schedules appointments as required
  • Provides reports to the Supervisor, Dental Outreach Program and HR & Finance Team Lead for items such as clinic vacancies, cancelations/failed appointments, reappointments, etc.
  • Ensures security of patient charts and  performs chart audits each year 
  • Monitors office supplies and orders items as required
  • Picks up, processes and drops off mail daily
  • Maintains waiting room; photocopies, faxes and other general office duties 
  • Performs additional duties as assigned by the Supervisor, Dental Outreach Program and the Finance & HR Team Lead 


  • Minimum High School Diploma supplemented with post-secondary coursework in secretarial/office administration or in medical/dental terminology
  • 2-3 years of relevant office experience in a fast paced environment; experience in a dental/medical office environment desirable
  • Knowledge of dental terminology and billing codes is an asset
  • Accurate data entry skills; an accounting background is an asset
  • Experience dealing with a large volume of telephone calls; experience dealing with the general public
  • Ability to multi-task, prioritize and perform tasks accurately with attention to detail
  • Ability to work independently with minimal supervision and work well under pressure
  • Excellent communication (verbal and written) skills
  • Computer proficiency using MS Office (Word, Excel, and Outlook)

How to Apply

Apply Online

Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.