University of Alberta

Director, Integrated HR Client Services

Human Resource Services

Competition No.  -    A102835708D1
Closing Date  -    Will remain open until filled.

The University of Alberta (UofA) is seeking an ambitious, service-oriented, collaborative, strategic leader to join Human Resource Services (HRS) in the role of Director, Integrated HR Client Services.  As a member of the HR Executive Leadership Team (HRELT) reporting to the Vice-Provost and Associate Vice-President (Human Resources), you will exercise high autonomy and accountability while operating in a fast-paced, demanding environment and provide direct leadership to a management team responsible for approximately 20-25 professionals within the Integrated HR Client Services unit. In collaboration with specialist and operational units within the Human Resources portfolio and with the dual-report human resource units across our 18 faculties and numerous administrative business areas, you are accountable for fostering collaborative relationships, leading and delivering on strategic initiatives, managing a large breadth of client services, leading components of employee and labour relations, and driving forward-thinking change by modeling the HR service culture.

HRS has recently completed a new five-year HRS Strategic Plan designed to support the university’s institutional plan For the Public Good. As a Director, you will build and exemplify collaborative relationships, unite and integrate your unit with other HR service areas and deliver value-added services to the university’s 15,000 faculty and staff. To be successful in this role, you will share our core HR values, be a collaborative team player, demonstrate your commitment to service excellence, be an engaging leader and hold yourself and others accountable. You will look at challenges as opportunities and champion the “we can if” mindset, as outlined by Adam Morgan & Mark Barden in A Beautiful Constraint.  

In exchange, you will have the opportunity to join a team of caring and supportive colleagues, grow at one of the world’s top universities, work in a diverse and dynamic environment, build your professional network with meaningful relationships within the post-secondary community and beyond, and participate in an exceptional Management and Professional Staff (Excluded) benefits package (benefits overview).  

As the Director, Integrated HR Client Services you will:

  • contribute to the HR vision, mission and values outlined in the strategic plan by developing operational and strategic plans to address unit and institutional objectives and priorities;
  • provide strategic advice and counsel to various university leadership teams on HR issues, needs, opportunities and challenges - specifically by providing expertise, education and support on employee and labour relations issues;
  • lead, guide, coach and mentor HR professionals to deliver services, reflective of the HR service culture, in multiple service functions including: collective agreement and HR policy/procedure administration, employee relations, labour relations, performance and attendance management, conflict of interest disclosure and management, recruitment and selection, learning and development, organizational planning, and change management;
  • ensure your team is proactively addressing client needs while bridging relationships with the other specialist or operational HR units;
  • foster effective, trustful and collegial working relationships with our four staff associations to amicably conduct issue management, develop proactive strategies to minimize conflict/dispute resolution, chair and lead processes for complaints, investigations, disputes and grievances for support staff and non-teaching academic staff, chair the Non-Academic Staff Association/UofA labour management committee; be an active participant in other labour management committees;
  • develop and maintain guidelines, policies, procedures, practices, templates and tools to provide consistency in service delivery and business continuity;
  • measure client satisfaction and implement continuous improvement practices, develop measurable metrics that contribute to a variety to HR reports;
  • stay abreast of operational and legislative changes and assess impacts to the broader HR community; and
  • develop and administer a unit operational budget and ensure resources align with service needs.

Desired Skills and Expertise:

  • Post-secondary degree in business administration, social sciences, human resource management, labour relations, industrial relations, employment law or related field. A CPHR designation is an asset.
  • 10+ years of progressively responsible leadership experience with demonstrated examples of successful client service delivery and change management, preferably within a post-secondary and/or public sector unionized environment.
  • 7+ years of experience managing employee and labour relations with developed skills in alternative dispute resolution, interest-based collective bargaining and negotiation.
  • Demonstrated experience providing exemplary client services, preferable within a complex decentralized multi-stakeholder work environment.
  • A drive to improve culture in a changing landscape, embrace challenges, create engagement and ensure key priorities are set with a proactive plan to deliver.
  • A communication style that leads to influence and inspires change; ability to converse with clients and builds trustworthy relationships.
  • Proven ability in project management, managing multiple priorities and delivering on critical initiatives.
  • A confident and exemplary leader who can navigate ambiguity and contribute to the future success of HR.
  • Knowledge and understanding of Alberta labour statutes and regulations along with post-secondary/public-sector administrative and governance processes is desired.

Located in the University Terrace building on North Campus, Human Resources has approximately 110 staff and works in partnership with human resource units across the institution whom serve approximately 15,000 faculty, staff, graduate students and postdoctoral fellows. Click here to learn more about us.

If you are a passionate leader who wants to make a difference, we looking for you.  A cover letter telling us how you would be the right person for this opportunity specifically outlining your leadership style and approach to leading a dynamic team along with your resume is required for consideration.  We look forward to reading about you and your thoughts on how we can work together.

In accordance with the Handbook of Terms and Conditions of Employment for Management and Professional Staff (Excluded), this full-time continuing position offers an annual salary commensurate with qualifications and experience. This competition will remain open until filled, however, applicant considerations will begin December 1, 2018.

How to Apply

Apply Online

Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. If suitable Canadian citizens or permanent residents cannot be found, other individuals will be considered.

The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.