Academic Program Advisor

BUS Undergraduate Office

Competition No.  -    S103048507D3
Posting Date  -    Nov 07, 2022
Closing Date  -    Will remain open until filled.
Position Type  -    Full Time - Operating Funded
Salary Range  -    $51,055 to $69,342 per year
Grade  -    08
Hours  -    35

These positions are a part of the Non-Academic Staff Association (NASA).

Previous applicants need not apply. 

This posting will be used to fill up to 2 positions.

These positions offer a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

Location: Work primarily takes place at North Campus Edmonton. 

Working for the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

Department/Faculty Summary

What comes to your mind when you think of an entrepreneurial leader? Do you imagine the impact you and your ideas can have in the world? Do you think about people’s problems and how they might be solved? Do you envision the systems and processes in place to support organizational success and how they might be organized to better serve others?

The Alberta School of Business is looking for community-minded entrepreneurial thinkers to help us re-imagine what it means to deliver excellent student service. The Academic Program Advisor (APA) is a powerful role that helps to shape the undergraduate student experience. The APA is often the first point of contact for our BCom students and helps these students in navigating the complexities of their academic programs and university environment, while supporting their overall success as a student. The APA is a key communicator, policy navigator, student champion and program advocate.

If you are interested in supporting student success and wellness, while having input in what the future of these services look like, we would love to meet you.

More about the School:

The Alberta School of Business is one of the world’s leading institutions in business education and research. As the first and longest continually accredited business school in Canada, the Alberta School of Business is one of the largest business schools in Canada with 70 faculty members, 2100 undergraduate students, and 950 students in our Masters and PhD programs. Since 1916, the innovative ideas, entrepreneurial spirit and leadership of the School’s more than 31,000 alumni have strengthened businesses and communities worldwide. Our vision is simple, yet powerful: To develop and inspire entrepreneurial leaders from Alberta for the World. Our mission is to excel and lead through research, teaching and external engagement. For more information about the School, please visit our web site at:

Position Summary

Reporting to the Manager, Undergraduate Office, the Academic Program Advisor is entrusted with the responsibility of ensuring a positive, holistic student experience for undergraduate students in the Alberta School of Business.


  • Collaborates within the unit, School and University to promote student success
  • Advises continuing undergraduate Business students about University and Faculty policies and procedures to provide accurate information to assist students in making academic program decisions
  • Resolves student academic issues using interpretive judgment of University and Faculty regulations in standard and non-standard situations; the incumbent must not only be knowledgeable about regulations but must also enforce them with forethought and prudence to ensure students are treated in a fair and equitable manner
  • Collaborates within the unit, School and University to promote student success
  • Resolves student academic issues using interpretive judgment of University and Faculty regulations in standard and non-standard situations; the incumbent must not only be knowledgeable about regulations but must also enforce them with forethought and prudence to ensure students are treated in a fair and equitable manner
  • Participates in situational leadership within the academic advising team
  • Assesses situations and identifies at-risk-students, referring students as appropriate
  • Evaluates applicants for admission to the program, determining eligibility and transfer credit
  • Reviews academic standing each term and evaluates, approves or denies applications for graduation
  • Exercises full signing authority to grant or deny deferred examination requests, evaluating each case individually using established faculty policies and standards
  • Works closely with Campus Saint-Jean to ensure the needs of the students in the Bilingual Bachelor of Commerce program are met
  • Serves as the administrative contact between the Peter Lougheed Leadership College, School of Business and Faculties with students in the certificate program; balancing the academic needs of multiple stakeholders with Faculty policies and procedures
  • Works with the Program Coordinator to build, update and maintain the Academic Advisement module in PeopleSoft and will support training of internal staff members
  • Promotes the Bachelor of Commerce programs through recruitment activities (Open House) and student orientation programs (Dean’s Welcome and Orientation)
  • Contributes to the overall effective operation of the Undergraduate Program Office and interacts in a manner that positively contributes to a cooperative office atmosphere
  • Creates how to communications (including videos) for students
  • Supports the Manager, Undergraduate Office as needed

Minimum Qualifications

  • Undergraduate degree preferred; equivalent combinations of education and experience will be considered; minimum completion of post-secondary education
  • Minimum 2 years directly related student advising experience at a post-secondary institution; University of Alberta student services experience is an asset
  • Ability to work well under pressure, handling large volumes of work at times throughout the year and the ability to meet deadlines without compromising quality and accuracy of work
  • Ability to work independently as well as part of an integrated team
  • Demonstrated superior customer service and interpersonal skills; tact, initiative and a positive attitude
  • Excellent organizational, communication (verbal and written), intercultural and problem-solving skills
  • Ability to exercise independent judgment and handle difficult/complex situations with diplomacy and sensitivity
  • Demonstrated ability to maintain confidentiality when working with highly sensitive information
  • Excellent computer knowledge including Microsoft Excel is required; experience with PeopleSoft, Alfresco and SLATE an asset
  • Knowledge and experience using social media platforms required

Preferred Qualifications

  • Training in responding to students at risk, including Mental Health First Aid, QPR, ASIST, Working Mind or similar, is considered an asset.
  • Knowledge of Faculty and University of Alberta regulations, policies and procedures preferred
  • Proficiency in French is an asset

Review of applicants will begin on November 22 and will be ongoing until a successful applicant is found.

How to Apply

Apply Online

Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.