University of Alberta

Director, Integrated HR Client Services

Human Resource Services

Competition No.  -    A102835708
Closing Date  -    Will remain open until filled.

The University of Alberta (UofA) is seeking an ambitious, service-oriented, collaborative, strategic leader to join Human Resource Services (HRS) in the role of Director, Integrated HR Client Services.  As a member of the HR Executive Leadership Team (HRELT), you will exercise high autonomy and accountability while operating in a fast-paced, demanding environment and provide direct leadership to a management team responsible for approximately 20-25 professionals within the Integrated HR Client Services unit. In collaboration with specialist and operational units within HRS, Faculty and Staff Relations and in partnership with human resource units across our 18 faculties and numerous administrative business areas, you are accountable for fostering collaborative relationships, leading and delivering on strategic initiatives, managing a large breadth of client services, actively engaging in employee and labour relations, and leading forward thinking change by modeling the HRS service culture.

HRS has recently completed a new five-year HRS Strategic Plan designed to support the university’s institutional plan For the Public Good. As a Director, you will build and exemplify collaborative relationships, unite and integrate your unit with other HR service areas and deliver value-added services to the university’s 15,000 faculty and staff. To be successful in this role, you will share our core HR values, be a collaborative team player, demonstrate your commitment to service excellence, be an engaging leader and hold yourself and others accountable. You will look at challenges as opportunities and champion the “we can if” mindset, as outlined in the book, A Beautiful Constraint, by Adam Morgan & Mark Barden.  

In exchange, you will have the opportunity for professional growth at one of the world’s top universities, work in a diverse and dynamic environment, participate in an outstanding Management and Professional Staff (Excluded) benefits package (benefits overview), and build your professional network with meaningful relationships within the U of A community and beyond.  

As the Director, Integrated HR Client Services you will:

  • Contribute to the HRS vision, mission and values outlined in the strategic plan by implementing strategies to address unit objectives and priorities, provide progress reports on alignment and delivery;
  • Be an active member within HRELT, provide timely briefings on critical institutional employee and labour relations issues (in partnership with Faculty and Staff Relations), develop operational and strategic plans for the unit, stay abreast of operational and legislative changes and assess impacts to the broader HR community;
  • Provide strategic advice and counsel to various university leadership teams on HR issues, needs, opportunities and challenges, specifically by providing expertise, education and support on employee and labour relations issues;
  • Lead, guide, coach and mentor HR professionals in delivering services which are reflective of the HRS service oriented culture in multiple service functions: collective agreement and HR policy/procedure administration, employee and labour relations, performance, attendance and health management, conflict of interest/conflict management, recruitment and selection, learning and development, organizational planning, and change management;
  • Ensure the unit is addressing client needs along with bridging relationships with the other specialist or operational HR unit;
  • Foster effective, trustful and collegial working relationships with our four staff associations to amicably conduct issue management, develop proactive strategies to minimize conflict/dispute resolution, chair and lead proceeding for complaints, investigations, disputes and grievances for support staff; chair the Non-Academic Staff Association/UofA labour management committee meetings and be an active participant in other labour management committees;
  • Develop and maintain guidelines, policies, procedures, practices, templates and tools to provide consistency in service delivery and business continuity;
  • Measure client satisfaction and implements continuous improvement practices, develop measurable metrics that contribute to a variety to HR reports; and
  • Develop and administer the Integrated HR Client Services unit operational budget and ensuring resources align with service needs.

Desired Skills and Expertise:

  • Post-secondary degree in Business Administration, Social Sciences, Human Resource Management, Labour Relations, Industrial Relations, Employment Law or related field. Masters degree preferred. CPHR is an asset.
  • 10+ years of progressively responsible leadership experience with demonstrated examples of successful change management, preferably within a post-secondary and/or public sector unionized environment.
  • 7+ years of experience dealing with employee and labour relations with developed skills in alternative dispute resolution, interest-based collective bargaining and negotiation.
  • Understanding of Equity, Diversity and Inclusion and the role the subject plays in HR.
  • Demonstrated experience providing exemplary client services, preferable within a complex decentralized multi-stakeholder work environment.
  • A drive to improve culture in a changing landscape, embrace challenges, create engagement and ensure key priorities are set with a proactive plan to deliver.
  • A communication style that leads to influence and inspires change; ability to converse with clients and builds trustworthy relationships.
  • Proven ability in project management, managing multiple priorities and delivering on critical initiatives.
  • A confident and exemplary leader who can navigate ambiguity and contribute to the future success of HRS.
  • Ability to understand HRS business processes and translate them into appropriate, understandable terms.
  • Knowledge and understanding of university policy, regulations, administrative and governance processes is desired.

Located in the University Terrace building, Human Resource Services has approximately 110 staff and works in partnership with human resource units across the institution whom serve approximately 15,000 faculty, staff, graduate students and postdoctoral fellows. Click here to learn more about us.

If you are a passionate leader who wants to make a difference, HRS is looking for you.  A cover letter telling us how you would be the right person for this opportunity specifically outlining your leadership style and approach to leading a team along with your resume is required for consideration.  We look forward to reading about you and your thoughts on how we can work together.

In accordance with the Handbook of Employment for Management and Professional Staff (Excluded), this full-time continuing position offers an annual salary range which will commensurate with qualifications. This competition will remain open until filled, however, applicant considerations will begin May 28, 2018.

How to Apply

Apply Online

Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. If suitable Canadian citizens or permanent residents cannot be found, other individuals will be considered.

The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.