University of Alberta

Application Hosting System Analyst 2

IST Server & Application Hosting

Competition No.  -    S101333809
Posting Date  -    Sep 06, 2017
Closing Date  -    Sep 30, 2017
Position Type  -    Full Time - Operating Funded
Salary Range  -    $62,877 to $87,627 per year
Grade  -    11
Hours  -    35

This position offers a comprehensive benefits package which can be viewed at:

Reporting to the Team Lead of Application Hosting, the Application Hosting Systems Analyst 2 (SA) provides support for web-based applications that run departmental and central services used by the campus community. The SA is responsible for ensuring the availability, efficiency, and security of all web based applications, as well as working with clients and other teams in preparation for the delivery of new services and develops and refines procedures and standards for reliable and sustainable operation of web based applications.

The Application Hosting Team is responsible for administration of web-based applications that support centrally managed campus-wide services and departmental administrative services. The duties and responsibilities of the incumbent include performance and security monitoring of services to ensure efficient operation and to meet business and service requirements, working with other teams in troubleshooting and root cause analysis of complex issues affecting hundreds to tens of thousands of users and planning and occasionally self-managing projects and providing technical expertise for complex service deployments.

The incumbent will participate in a 24-hour, 7-day on-call support rotation as well as scheduled off-hour maintenance and can look forward to an energetic, professional team environment where there is commitment to personal and professional growth.


  • Provides on-going support and maintenance of databases and/or applications running in Microsoft Windows or Unix/Linux environments
  • Creates, implements and refines scripts and tools to allow for effective automation, monitoring and maintenance of services
  • Creates, implements, refines and verifies implementation of security guidelines for web based applications and databases
  • Ensures that all systems adhere to the team’s technical guidelines and best practices
  • Develops and tests disaster recovery plans for critical services to ensure business continuity
  • Troubleshoots issues affecting users and performs root cause analysis; some issues may involve multiple systems/teams and affect hundreds to tens of thousands users or computers
  • Works with vendors to develop and implement solutions to resolve problems
  • Acts as the lead in the diagnosis and remediation process of complex problems that can affect campus-wide services
  • Works with other teams and stakeholders of departments or faculties to identify requirements and to design architectures that meet their technological and business needs
  • Provides rotating 24x7 on-call support for the Application Hosting team
  • Performs other duties as required


  • Minimum Bachelor's degree in Computing Science or related field; equivalent combination of education and experience will be considered
  • Minimum 5 years of experience working in large and complex IT environments supporting primarily MS Windows or Unix/Linux based technologies
  • Minimum 4 years of working experience as an application or database (SQL Server, Oracle, Postgresql or Mysql) administrator
  • Proven experience administering large numbers of systems in an enterprise environment
  • Working experience in networking, virtualization technology, system, web server and database security
  • Working experience in disaster recovery and business continuity planning
  • Programming (scripting) experience with C#, Python, Perl, Bash, PowerShell, Windows batch, VB
  • Positive attitude with creative thinking and willingness to learn new technologies
  • Strong technical, diagnostic and problem solving skills
  • Experience with Open-source Ticket Request System (OTRS) is an asset
  • Strong communication (verbal and written) and time management skills

How to Apply

Apply Online

Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.